Customer Registration

GENERAL POLICIES

Pricing

• Candle Warmers Etc. prices are subject to change without prior notice and all orders shall be invoiced at the prevailing prices at the time of shipment.

Orders

• Orders can be placed at candlewarmers.com, airome.com, by phone at 800-262-2305, by fax at 801-335-3230, or by email to order@candlewarmers.com, Monday through Friday between 8:00 am and 5:00 pm Mountain Time.
• All re-orders have a $100 minimum (exception - replacement bulbs).

New Customers/Opening Orders

• All new customers’ opening orders are a guaranteed sale for 90 days.
• All opening orders have a $400 minimum.

Payment and Payment Terms

• All new accounts are strictly prepaid by credit card. Customers may apply for terms after the initial order has been placed and paid.
• Invoices not paid in full by the due date will be assessed a delinquent charge of 1.5% a month (18% annually) on outstanding amounts.

Backorder Policy

• While we do our best to ensure that we have sufficient stock on all of our items, on rare occasions we may run out of stock. If we do run out of stock on a particular item you’ve ordered, we will ship any in-stock items in your order immediately, and then notify you via email regarding which items are back-ordered. Backorders that are less than $50 will automatically be canceled. Shipping charges will apply to all backorders.

Third-Party Marketplace Restriction

• Selling Candle Warmers Etc. and Airomé products on third-party marketplaces is restricted. Customers who list Candle Warmers Etc. or Airomé products on third-party marketplaces are subject to having their account suspended.

SHIPPING POLICIES

• We normally ship orders within 5-7 business days of receipt. We strive to keep a full selection of stock available at all times for immediate shipment.
• Expedited shipping is available. Please contact Customer Service for details.
• All orders are shipped by FedEx from Salt Lake City, Utah. Freight Cap Shipping charges will be capped at 15% of the order amount on all orders over $300.00. Orders under $300.00 will charged the prevailing FedEx rate. The freight cap does not apply to international locations, Hawaii, Alaska, or Puerto Rico, or to expedited shipping methods.

Refund/Return Policies

• No returns will be accepted without a valid return authorization number.
• There is a restocking fee of 15% plus freight on all returns.
• For a full list of all our policies, please visit our website at www.candlewarmers.com.